Warranty & Return Policy

Warranty:

We warrant our products to be free of defects in workmanship and material during normal residential use for a period of one year from purchase.

Returns:

We have a 30-day return policy from the date we ship.

To start a return, you can contact us at sales@prince-kb.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@prince-kb.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

We will always strive to provide the best customer service possible, do not hesitate to contact us at sales@prince-kb.com for the fastest response time.